Frequently asked questions

Jenny is an AI-powered receptionist that answers your clinic's phone calls, has natural conversations with patients, and books appointments directly into your calendar system, all in real time. She works 24/7, so you never miss a call again.

Jenny uses the latest voice AI technology and sounds remarkably natural. Most patients don't realise they're speaking with AI. They just know they got helpful, friendly service. We can also configure Jenny to identify herself as an AI assistant if your clinic prefers transparency.

Right now, yes. We've deliberately focused on physio clinics so we can build the best possible product for this space, including deep integration with systems like Gensolve. We know the workflows, the common patient questions, and the booking patterns inside out.

Jenny works alongside your team. She's perfect for handling overflow calls, after-hours bookings, lunch breaks, and busy periods. Your receptionist can focus on in-person patients while Jenny makes sure no call goes unanswered.

Most clinics are live within a couple of weeks. This is because we take the time to properly learn your services, configure your practitioners and availability, connect to your systems, and test everything thoroughly before go-live. We handle it all so you don't have to worry about a thing.

Jenny integrates directly with Gensolve, which is the most commonly used clinic management system across NZ physio clinics. She also works with Cliniko, Nookal, Power Diary, and Google Calendar. If you use something different, get in touch — we're always expanding our integrations.

No. We set up call forwarding so that when calls aren't answered by your team (or outside of hours), they're routed to Jenny. Your existing clinic number stays the same. Patients won't notice any change.

If a patient has a question Jenny isn't trained on, or needs to speak to a real person, Jenny will take a message with the patient's details and flag it for your team to follow up. Nothing falls through the cracks.

Pricing is tailored to your clinic. Get in touch and we'll walk you through what it looks like for you, including what's covered in setup, how the ongoing support works, and what you can expect from day one.

No. Call answering is unlimited. Whether Jenny handles 10 calls a day or 100, the price stays the same.

Physio is a follow-up business — a missed first call isn't just one missed appointment, it's the 4–6 follow-up visits in that patient's treatment plan going to a competing clinic instead. At an average appointment value of $50–$60, recovering just 2–3 missed calls a month is enough to cover the subscription cost entirely. Most clinics miss more than they realise, so Jenny tends to pay for herself pretty quickly.

We don't just set Jenny up and disappear. Our team monitors her performance, reviews call data, and continuously optimises her responses to make sure she's delivering the best experience for your patients. You'll also receive fortnightly reports with all your key metrics, so you can see exactly how Jenny is performing. If anything needs tweaking, we're on it.