Frequently asked questions

Jenny is an AI-powered receptionist that answers your clinic's phone calls, has natural conversations with patients, and books appointments directly into your calendar system, all in real time. She works 24/7, so you never miss a call again.

Yes, always. Jenny opens every call by saying she's an AI receptionist for your clinic and that the call may be recorded, so callers know how their information is being collected before they share it. That supports your clinic's obligations under the Privacy Act 2020 and the Health Information Privacy Code. Past the greeting she sounds natural and holds a real conversation, but nobody is ever misled about who they're talking to.

No, but physio is our speciality. Jenny works for New Zealand health clinics that run on booked appointments, and physio is where we started and where we go deepest, including deep integration with systems like Gensolve. We know the workflows, the common patient questions, and the booking patterns inside out.

That focus is the point. Jenny has been shaped by working alongside physio clinics and by listening to a wide range of views across the New Zealand physio space — practice owners, receptionists and physiotherapists, who rarely all want the same thing. Rather than build something generic that half suits everyone, we built one solution tailored to how New Zealand physio clinics actually run.

No, and almost nobody does at first. Most clinics start with after-hours only, then let her take anything heading for the answerphone, then have her step in once the phone has rung three times and nobody is free. You choose where that line sits and you can move it whenever you like.

Jenny works alongside your team. She's perfect for handling overflow calls, after-hours bookings, lunch breaks, and busy periods. Your receptionist can focus on in-person patients while Jenny makes sure no call goes unanswered.

Most clinics are live within a couple of weeks. This is because we take the time to properly learn your services, configure your practitioners and availability, connect to your systems, and test everything thoroughly before go-live. We handle it all so you don't have to worry about a thing.

Jenny integrates directly with Gensolve, and also works with Cliniko, Nookal, Zanda and Google Calendar. If you use something different, get in touch — we're always adding integrations.

No. We set up call forwarding so that when calls aren't answered by your team (or outside of hours), they're routed to Jenny. Your existing clinic number stays the same. Patients won't notice any change.

She emails your reception team straight away with everything the caller told her, so you get the context, not just a name and number. You also get a log every morning of every call she took and anything needing follow-up, plus a performance report each fortnight. Reception teams tell us that saves them time, because they can see what's already been handled.

Jenny comes in three plans, billed each fortnight and based on how many calls she answers. The plans and prices are on our pricing page. Setup is quoted for your clinic, so get in touch and we'll walk you through it. You'll have the full numbers in writing well before anything is signed.

Each plan includes a set number of calls each fortnight. If you go past it, Jenny keeps answering and each extra genuine call is charged at your plan's rate, shown on our pricing page and set out in your agreement before you sign. There's no minimum volume, and we show you your actual usage every fortnight so there are no surprises.

We don't just set Jenny up and disappear. Our team monitors her performance, reviews call data, and continuously optimises her responses to make sure she's delivering the best experience for your patients. You'll get a report every morning of what she did and anything needing follow-up, plus fortnightly reports with all your key metrics, so you can see exactly how Jenny is performing. If anything needs tweaking, we're on it.