The Monday-morning problem
You do your knee on a Saturday. You wait until Monday, ring the second the clinic opens and hope someone picks up before the day fills. With Jenny, the patient rings when it happens: Saturday night, Sunday, six in the morning. They're booked there and then.
Overflow during the day
After hours is usually the first step. Next, clinics let Jenny take anything heading for the answerphone, then have her step in once the phone has rung three times and nobody is free. You choose where that line sits.
Nothing falls through the cracks
Every morning your team gets a log of every call Jenny took and anything needing follow-up. Calls she can't handle are emailed to reception straight away, with everything the caller said.
Want to hear her first? Ring Jenny yourself on 04 888 8266. She'll answer as the demo clinic, tell you she's an AI, and walk you through a booking.