How Jenny works with Cliniko
Jenny books, reschedules and cancels straight into Cliniko while the patient is still on the phone. She reads your practitioners' real availability, so she only offers times that actually exist, and the appointment is in the diary before the caller hangs up.
You keep your existing clinic number. We set up call forwarding so the calls your team doesn't answer, or that come in outside hours, go to Jenny. Patients won't notice any change to the number they ring.
What she handles
New bookings, reschedules and cancellations, plus the everyday questions patients ring about. When a call needs a person, she emails your reception team straight away with everything the caller told her, so you get the context, not just a name and number.
Every morning you get a log of every call she took and anything needing follow-up, and each fortnight a performance report.
You choose how much she takes
Most clinics start with after-hours only, then let her take anything heading for the answerphone, then have her step in once the phone has rung three times and nobody is free. You can move that line whenever you like.
Honest with every caller
Jenny opens every call by saying she's an AI receptionist for your clinic and that the call may be recorded, so callers know who they're talking to and how their information is handled before they share anything.
Want to hear her first? Ring Jenny yourself on 04 888 8266. She'll answer as the demo clinic, tell you she's an AI, and walk you through a booking.
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